Privacy Policy
Last updated: 27/04/2026
Café Elm (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, including through our website.
1. Who We Are
Café Elm is a café based in Gloucester, United Kingdom.
Manager: Leanne Bowen-Viner
Email: cafeelm.info@gmail.com
2. What Information We Collect
We only collect personal data necessary to respond to enquiries and manage bookings.
Contact Form
When you submit an enquiry, we collect:
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Name
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Email address
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Message content
Private Hire / Booking Requests
When you request a private hire booking, we may collect:
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Name
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Email address
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Phone number
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Country
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Address
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City
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Postcode
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Number of guests
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Food requirements (including dietary requirements)
3. How We Use Your Information
We use your personal data to:
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Respond to your enquiries
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Process and manage booking requests
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Communicate with you about your booking
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Provide customer support
We do not use your data for marketing unless you have explicitly opted in.
4. Legal Basis for Processing
Under UK GDPR, we rely on:
Legitimate Interests – to respond to enquiries and manage bookings
Contract – where processing is necessary to fulfil a booking request
5. How We Store and Protect Your Data
We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.
Your data is only accessible to authorised personnel and is stored securely.
6. How Long We Keep Your Data
We only keep your data as long as necessary:
Enquiries: up to 12 months
Booking information: up to 24 months
After this, your data is securely deleted.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share your data with:
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Trusted service providers (e.g. email or website hosting), only where necessary
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Legal authorities if required by law
8. Your Data Protection Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Object to or restrict processing
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Request transfer of your data
To exercise your rights, contact us at: cafeelm.info@gmail.com
9. Cookies
Our website may use essential cookies to ensure it functions correctly.
We do not use cookies for advertising or marketing.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
11. Contact Us
If you have any questions about this Privacy Policy or your data:
Café Elm
Email: cafeelm.info@gmail.com